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FileFox Support

FileFox is a file-search app for macOS made by Baja Sky Studios. If anything isn't working, or you have a question or a feature request, we want to hear from you.

We answer every message, typically within 1–2 business days. Please include your macOS version (Apple menu → About This Mac) and what you were doing when the problem happened.

Common questions

FileFox can't see one of my folders

FileFox only indexes folders you explicitly add. Open FileFox, click the folder menu in the header (or FileFox → Settings), and use Add Folder… to grant access. macOS may also ask permission the first time FileFox touches Documents, Desktop, or Downloads — click Allow. To review permissions later, see System Settings → Privacy & Security → Files & Folders.

A file I just added doesn't show up in search

New and changed files are usually searchable within seconds. If a file still doesn't appear, make sure it's inside one of your indexed folders, then choose File → Re-index (⌘R) to force a fresh pass.

The ⌥Space hotkey doesn't summon FileFox

Another app may already own that shortcut. Open FileFox → Settings and pick a different chord (⌃Space, ⌃⌥Space, or ⇧⌘Space). FileFox keeps running in the menu bar after you close the window — click the fox icon to bring it back anytime.

Screenshots or scanned PDFs aren't searchable yet

Reading text out of images (OCR) runs at low priority so it never slows your Mac. A large batch can take a while, and it pauses in Low Power Mode or when your Mac runs hot. Leave FileFox running and it will finish in the background — the status line under the search field shows progress.

How do I remove a folder or delete my index?

Remove a folder from the folder menu or Settings and its data leaves the index immediately. Deleting the app (and its container) removes the entire index — nothing is stored anywhere except your Mac.

Does FileFox send my files or searches anywhere?

No. Indexing, OCR, and meaning search all run on-device with Apple's built-in frameworks. FileFox has no account, no analytics, and no networking. Details in our privacy policy.

Requirements

macOS 14 (Sonoma) or later · Apple Silicon & Intel.

Something else?

Email support@bajaskystudios.com — bug reports, questions, and feature ideas are all welcome.

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